1.1 This website is operated by Otterhead Specialty Coffee roasters (“Otterhead”, “we”, “us” and “our”).
1.2 These terms and conditions (the “Terms”) apply to all orders (”Order”) placed by private customers (the “Customer”) in our webshop (“Webshop”). Thus, the Terms create a legally binding agreement between the Customer and Otterhead regarding any Orders placed in the Webshop.
1.3 We may revise the Terms for future Orders without notice by posting the revised terms on the website. Please read the Terms & Conditions carefully before placing an order in our Webshop.
1.4 To place an Order on the Webshop, you must be at least 16 years old.
1.5 The Webshop is intended solely for Otterhead to sell products to end-customers. Thus, any purchase of products intended for resale is strictly prohibited. If Otterhead believes that the Customer is involved in a purchase for resale, Otterhead reserves the right to take any action against the Customer, including, without limitation, to restrict or cancel your orders.
1.6 If you have any questions regarding these Terms, please contact us at coffee@otter-head.com.
2.1 After placing an Order, the Customer will receive an email with a copy of the Terms confirming the Order (”Order Confirmation”). Our acceptance of the Order takes place when you receive the Order Confirmation.
2.2 If we are unable to supply the products in the Order, we will inform the Customer by email as soon as possible. Fulfilment of any Orders in our Webshop is subject to availability, and we explicitly reserve the right not to fulfill an Order for any reason.
2.3 We also reserve the right to cancel an Order by email without being liable for damages or costs other than repayment of any amount received from the Customer in relation to the Order.
3.1 The Order will be shipped within the timeframe specified in the Order Confirmation, or if no timeframe is specified, then within 30 days of the date of the Order Confirmation.
3.2 The Customer will receive an email when the Order is ready for delivery.
3.3 If possible, we will deliver all the products in the Order at the same time. However, we reserve the right to split deliveries, for instance if part of the Order is delayed or unavailable. If we split a delivery, we will notify the Customer by email. The Customer will not be charged for any additional delivery costs.
3.4 The Customer shall inspect the packaging for damage upon delivery. If it appears that the products are damaged, please do not accept the shipment.
3.5 If the Customer does not collect the package in time and it is returned to us, the Customer will be liable for any shipping costs associated with a second delivery attempt.
4.1 Payment can be made with TWINT, Mastercard, Visa, Maestro, Google Pay and Apple Pay.
4.2 The due amount will be deducted from the chosen payment method when finalizing the sale.
4.3 All prices include VAT and taxes.
4.4 Shipping rates are applied per order, unless the Order exceed the threshold for free ‘standard delivery’ or split in accordance with section 3. The shipping rates depend on the country of delivery. For details on shipping rates visit our shipping page.
5.1 We do not allow for cancellations or returns at this time.
6.1 All coffee products are sold in whole bean only.
6.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that any computer monitor’s display of any colour will be accurate.
6.3 The materials and descriptions on our website are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material and descriptions is at the Customer’s own risk.
7.1 The Customers submission of personal data through the Webshop is governed by Otterhead’s Privacy Policy.
